The Lakes Court Hotel

Arrived at 23:30 to be greeted by name!! Staff were excellent. Old type hotel, tried to be updated, but still looking old. Windows old sash with additional slide glazing. Room/ bathroom clean with a good bed. Had continental breakfast, but could not find the fruit basket. Plenty of others tucking into the cooked breakfast though.

Arrival was swift and efficient however, that's where it ended. The breakfast was basic, cold, hard and the toast was sad - to say the least. When asked to exchange it, you would think I had asked the clock to be turned back! At least the 2nd attempt was warmer and the toast slightly crispier.
The Night Porter was super and couldn't do enough for us. However, when I approached Reception having discovered our room had not been serviced, the only comment was that they could provide us with clean towels but as the cleaning staff had left for the day there was nothing else they could do. They delivered towels but did nothing else - even leaving the bins and dirty cups lying around.
To add misery to injury, when approaching the Bar Staff the looks of disgust and attutiude left little to the imagination - especialy when trying to charge things to the room! It just all seemed far too much hasstle to her; the mumbles under her breath as she totally ignored my request for a 2nd drink and turned her back can only be described as disgusting.
All the above was raised with the cleaning manager, the reeptionist and duty manager - the attitude and comment - "well, mistakes happen"
Again, the night porter was super and our praises to him for all his assistance.

the breakfast was disgusting! the fried egg looked liked it had been dropped into a deep fat fryer at 300 degrees! bubbles everywhere, the bacon looked like a monkeys ear, and the beans were pale. apart from that it was a nice hotel.