Holiday Inn Norwich

Service at breakfast slow. No hotel information such as meal times, T.V. and phone operation in room.

We used this hotel for an overnight stay when visiting Norwich to see an opera. We paid laterooms total price of £49 for a double room breakfast included, so we weren't expecting too much. From the minute we arrived to the moment we left, the staff were totally efficient and friendly. Our room was large, spotless and totally peaceful. The man looking after the bar when we returned to the hotel after the theatre was very helpful and served food for all of us including our starving grandchildren. Breakfast the next morning was served til 11 o'clock- we made it by ten to eleven. All the hot food was still being replenished, no dishes left empty on the hotplates, loads of fresh fruit. This hotel has high standards of housekeeping and every single member of staff, from reception to chambermaids greeted us with smiles. A big well done and thank you to the staff and manager.

A typical low-quality Holiday Inn. I felt sorry for the cheerful staff. The room was cheap at £69-00 but oh how tired and musty smelling it was! The 'pillow menu' is a joke as all the pillows were of equally poor quality. Also the hotel is a good drive from Norwich City Centre. We didn't dare to eat at the hotel so can't review the quality of the food. The pool looked so dirty we chose not to use it. It's about time Holiday Inn gave this hotel a lick of paint and some new furniture!

we were very impressed with the cleanliness of the hotel. staff were friendly and helpful. the only disappointment was the food in the restaurant.
The breakfast was very good but the choice of food in the evenings was poor and not value for money. they had a set meal menu, another menu you could choose from and chefs choice which all were near enough the same.