River Street Apartments

These appartments are excellent. Great value for money.

Occasional noise from the bar up the road but you will get that any where. On the whole would recommend this place to my friends and would not have a problem in stopping next time I'm in town.

Very poorly equipped and maintained. No clock radios in bedrooms. Huge old-fashioned Toshiba TV. Horrid shower curtain. Had to ask for towels. Check-in not satisfactory. Nightmare parking.

This was a great little place tucked away but actually very close to the city centre. If we had known we could have jumped off at Oxford Road station and almost walked in the front door! (However you cant really hear the trains at all) Would certainly consider using this place again.

The apartment was in a great location, right by Oxford Road train station and with easy access to evrything in the city. It was spacious and adequately equipped, bed linen and towels were of good quality. A little attention to detail would be an improvement eg bare light bulbs need shades, some bulbs need replacing. This quality of the apartment was marred by atrocious customer service. We were asked to pick up the keys from an office location across the city but when we got there at 3pm on Thursday it had shutters up and was closed.I telephoned the number on the booking to be told the number was not operational and to call another number. We did this only to be told that the keys were in the apartment and we should go there then phone again to gain access. We then had to negotiate city centre traffic back again. All in all this wasted well over an hour of our precious time and was totally unaccceptable. We were never told how to check out so simply left the keys in the apartment and left. No apology was given for this total lack of customer service and the agent on the phone did not seem to think they had created a problem, more training in customer care is obviously needed if they are to compete in an international market.