Staying Cool @ Castlefield, Manchester

The apartment itself was great, very trendy and funky, however... on initially booking, I was told i could collect the keys or have them posted to me. I opted to have them posted as I wouldn't be arriving until the evening and was sent an email from Staying Cool confirming my apartment address and the name and postal address to send the keys which was my place of work.
2pm on the check in day and still no keys. I phoned and was told the 2 girls who were dealing with my booking were off that day and there was only one person in the office who struggled to find my booking then told me the keys hadn't been sent!
We agreed the keys would be left at a bar round the corner for my collection instead.
I collected an envelope from the bar at 7.30pm... by the time I had got into my apartment it was almost TEN O'CLOCK! The envelope had only contained an apartment key and an underground carpark fob. What i hadn't been told is that the keys left for me were NOT for the apartment I had originally booked. I tried calling Staying Cool but got an answer machine with no out of hours number.
By the time I'd worked out where my apartment was (by knocking on residential apartments to ask advice) and realising it was in a different building down the road, I was then mortified to realise I hadn't been given a fob to gain access to the apartment block itself. I had to hang around for 20 minutes until a security guard doing the rounds finally let me in - and because i was going out that evening, I had to then ask him for his mobile phone number so I could phone him to come and let me back in again at 1 o'clock in the morning.
It was all a really stressful experience and when my other half complained about it all, i was offered a £10 refund, which I found rather insulting.
A total shame, because the apartment itself was fantastic.

The room wasn't excatly how we pictured it from the photo's on the website but never the less was still very good.
The coffee machine didn't wok and we didn't know how to work the hob. Where was the apartment guide?

The complex is mainly residential - Staying Cool just have a few rental apartments - and Staying Cool's office isn't signed - just try your luck at doors that are open for offices - for me it was the 3rd attemp! This is perhaps the only gripe though which is tiny in the grand scheme of things!!! everthing was fabulous - comfy bed (comfy an understatement), brilliant ammenities in the room , fab location and parking too. Flexible check in and out time and friendly staff, faultless!