Glen Mhor Hotel

The setting of this hotel is everything. 5 minutes walk from the town along the beautiful river Ness with views across the river. The hotel is quite dated but is clean and the staff we dealt with were 1st class. Despite being on a B&B basis we missed breakfast (due to an excess in small libations the previous evening!) but I gather from other guests that it was excellent. The bar is extremely cosy with those wonderfully overstuffed armchairs and sofas that encourage binge dozing rather than binge drinking. All in all if you are willing to forgive little annoying things (for instance only 5 tv channels and poor quality tv reception or a not so power shower) which in this modern age I believe should be standard in all hotels, this is an extremely good value for money destination. I would definitely stay here again.

I was very disappointed with the quality of the room.There was a smell of damp in the room because the en suite was damp.The decor was very tired and the carpet was grubby.There was a poor reception on the the tv.
I initially phoned the hotel directly to inquire about a booking and was quoted £89 B&B.Through Laterooms I was quoted £65 B&B for a single room.I cant believe they were going to charge £89 for that standard of room.I stay mostly in 4 star hotels and they don't even charge that amount.I didnt even go to the restaurant because the room was so poor.This was my first experience of staying in Inverness.Very poor!

We arrived on the Saturday 1 hour earlier than expected,the receptionist ,left her desk to go and find if our room was ready,she came back and told us our room was ready and we could check in.very helpful.
We walked into the room and i thought we were in a time warp the decor was 1980's,the furniture the same and the portable tv was on a plinth(to make it look bigger?) inside a large tv cabinet,the walpaper on the ceiling must have been done by Stevie Wonder it was anything but straight.Breakfast cannot be faulted,it was hot and service was good.
The wc/shower room was clean and tidy only concern was the sloping floor??and had to ask for clean towels and shower gel as the towels we used on Saturday were still lying in shower on sunday afternoon and we had used up the shower gel.

Very enjoyable stay, the hotel and staff were very friendly and made us feel very welcome.

There is a lot about the Glen Mhor that is good, but for me it was flawed by two interrelated reasons. First is that the Internet was down at the time of my stay, had been down for several days, and no one knew when 'the engineer would come to install new software.' Secondly, the front-of-house staff obviously treated this as something that was not their concern. I can't imagine them taking the same view if it had been their phone system, but they gave the impression that the lack of internet was a problem for the guests, not for them. And this attitude seemed to spill over into customer service generally: this is the way we are; take it or leave it. I may be a little unfair here, but I had a 2-night stay, and I would try somewhere else in Inverness next time.