THE PORTLAND HOTEL

When arriving to the Portland hotel, I was booked into my room by a very warm
Receptionist. The room was excellent clean warm. I am in and out of hotels all week
Just wish I could find the Portland in every town. 10-10 would stay again no problem.

The staff at this hotel were all absolutely lovely and very helpful, they were also very accommodating when I needed to cancel my second night stay, and the location is very convenient for the city. It was nice and warm and I had a good nights sleep. However, I was very surprised at the quality of the hotel as compared with other 3* hotels. I would have been horrified had I paid the regular price, and not gone through Late Rooms, I was very disappointed at what I had paid even with the discount. The lift had a carpet in it that was covered in marks and what appeared to be used chewing gum, the lift doors were all scratched inside, vandalised ? Out of the lift on the 1st floor there were some picture hooks left poking out of the wall, partly pulled out with no picture. My room was very tired, the table and drawer had part of the trim peeled off, the tele had a front panel missing and no remote control. The cup had a sticky handle. There was an avocado ensuite, some of the wall tiles were coming away from the wall, the ceiling tiles had been lifted throughout the room and not put back in line and some of them were, what appeared to be, water stained. The hotel just felt unloved, a bit given up on. The scrambled egg was watery and not a good texture, was it powdered egg ? The white toast tasted as if it had been made with the cheapest of cheap white bread. But once again the staff were really lovely

On our arrival staff were very efficient and friendly. We were apprehensive having read some negative reviews so we were very pleasantly surprised. This hotel was clean, the rooms were spacious and clean every thing worked as it should. The staff were helpful and assisted in calling a taxi that arrived within minutes. On our return, late at night or early in the morning the porter was nice and friendly, the bar was open and we had an enjoyable chat with other residents in the lounge. This is not theRitz but it is very good value for money and just a £7 taxi ride from the centre. We could not associate any part of this hotel with the negative reviews we read

The breakfast was the best part of our stay. Room was boiling hot,could get no sleep whatsoever. Shower didn't work until we got someone out to sort it. The bath had the plug that was meant for the sink. The halls & lift stank. You could only get the lift up a level,to get down to reception we had to use the stairs,looked asthough we were walking into a dungeon. Late at night the place was very dull also if you were on your own getting the lift or walking down the stairs you'd be scared. When we complained the receptionist said nothing not even sorry & just told us how much we owed. Was a terrible nights stay,would not go there again & to be honest would warn people not to go there.

Very clean and pleaseat hotel. Staff are very friendly and always helpful.