Novotel Edinburgh Centre

Car parking arrangements were strange and very expensive. Although the hotel has its own car park, this was not advertised on Laterooms. The pricing policy was extortionate at "£10 per exit". Each time you needed to use your car, it would cost you £10 to take it out from the hotel. This is not refunded to guests and no special rate offered for them. Business guests could easily charge this to their business, but leisure guests are also asked to pay this rate. Room clean and spacious, but lacking in some areas expected of a 4 star hotel.

For a hotel that has a normal rate of £219/night I expected a lot more. Very average room. Quite plastic fittings.
Re: customer service, whilst staff were reasonably helpful, they weren't outstanding. There was always a long wait on the front desk. When we checked out we asked for bags to be left in the baggage room and were assured that they would be and were given a tag. When we arrived back to pick them up we found that they had been left in the foyer fully accessible to the public in a totally unsecure area. For the £89/night it was ok but I certainly wouldn't pay full price. I would recommend it to a friend as long as they had the understanding that it is just a very basic and clean place to rest your head- not bad but not special- and not to expect your baggage to be looked after.

We only had breakfast in our room but there was plenty of it and of reasonable quality. The porridge was solid but I wouldn't let that put you off staying here. It was convenient for the centre and the room was of a high quality and modern and very clean. I would definitely stay here again.

Very central to everything in town with the main attractions 5-10 minute walk. Limited parking available on site and when not available a 20% discount is offered on the NCP at the castle. Leisure facilities are small but perfect... I will most certainly visit again and recommend to friends.