Park Plaza Sherlock Holmes London

we loved it, they upgraded us as it was my mother in lawsa 70th birthday treat which was a really great start to a very special weekend

A VERY disappointing hotel. After weaving our way through the crowds of office workers to get into the hotel the first impression was shabby. We were greeted by friendly receptionists who allocated us a key to our "Executive" room. It quotes, on numerous occassion both on their website and in the brochure, the word "luxurious surroundings". It was far from it! The decor was grubby, the furniture scruffy and out-dated, a complimentary tray that only carried half what was promised and a mini fridge that didn't work and allow us to refrigerate our complimentary wine! The bathroom sink had various items in the drain, including a teaspoon, and when the plug was put in you couldn't get it out. When we complained we were taken to view other rooms but unfortunately these were only the smaller Superior rooms (and they use this term loosely). We were eventually taken to another "Executive" room but this had recently been vacated and was uncleaned. Eventually they informed us that they were giving us an upgrade. Well I wouldn't have paid any more for it as it was in the same state as the others albeit slightly larger and the fridge worked. Overall this was a very disappointing trip to London and having done this many times I have stayed in better hotels for alot less. The only pleasure from this stay was the superb efficiency and manners of all the staff we encountered, who were very embarassed by the trouble we had experienced. Not a hotel I will ever stay in again or recommend to others. My company use this hotel as a preferred location whilst in London on business so I will also be writing to the conference coordinators with my views.

The hotel, service and location was brilliant but i'm afraid that the quality of the room slightly spoilt it for me, from looking at the website I had very high expectations of what it was going to be like but when i got in the room I was dissapointed. everything else was fantastic.