The Savoy

Excellent value for money on late deals

The price charged for the room given was outrageous. We were stuck in a back room which overlooked nothing but a gable roof. The window was broken and had to be wedged open with a bin to allow air to come in. The room was baking hot as it had a 2" pipe of heat running right through it. It was small, pokey and not particularly clean - I dropped something behind the bedside table and had to move it out and it was filthy and under the bed there was a child's drinking cup left by some previous occupant. The receptionist was great and had been on the end of everyones complaints. In the morning I politely said that if we could not be relocated then we would have to move hotel. She pulled out all the stops and gave us a "suite" at no extra charge but it would have to have a z bed in for our daughter. The "suite" had a superb view, was clean roomy. The Z bed had no slats in it so we put her mattress on the floor. There was no hot water in the morning to shower so had to wait til we got to our next destination in Scotland. The breakfast was disorganised chaos, with none of the staff really knowing what was their role. The food was edible although it came out of catering tins and was not fresh and the restaurant was filthy.

Where do I start???......
I booked this room at The Savoy after looking at various B&B's and other Hotels in Blackpool.
(The expectation was that with a brand name such as The Savoy, you would expect a reasonable level of presentation, service and quality.)
Shortly after booking the room with Laterooms.com, my wife phoned the hotel to enquire/ request a cot for our 8 month old daughter. She was told 'no problem' and that one would be available for us.
When we arrived and checked in, there was no sign of any cot (or any record of my wifes request). After initially being told that we would 'now be lucky' to get a cot for the night, the reception staff eventually came good and a borrowed travel cot arrived at our room around 10PM.
The family room we had, (room 323) comprised the following additional benefits:
1) No hot water (either in the evening or morning)
2) No heating in the bedroom (a small electric heater was mounted on the wall but did not work).
3) A huge venting fan is positioned immediately outside the rear of the building which is extremely noisy.
4) The rear of the hotel (as apposed to the front) is NOT double glazed, (which makes the previous two gripes doubly worse).
5) The decor and cleanliness of the room (and hotel in general) leaves a lot to be desired.
6) Since we were 'refined to quarters' with our 6 year old and 8 month old daughters, we ordered room service for our evening meal around 9pm. Despite the reasonable choice on the room service menu, we were told there was no chef and therefore only cold sanwiches were available.
To cap all of this off- shortly before we checked out, my 6 year old daughter sat on the window sill in the bedroom whilst my wife and I were packing.
To her (and our) horror, the single glazed window went through.
It transpired after inspection that the window in question had neither any beading or putty along the bottom of the glass, which meant that with the slightest of pressure against it, the glass 'flexed' and broke (in a big way).
I would guess that a low level window such as this, should have at least have had safety glass fitted, if not a safety barrier outside.
Since we were on the top floor, I still shudder to think what could have happened.
As it happens, my daughter thankfully escaped with a very minor cut on her bottom.
All in all, a dreadful experience.
I would suggest this Hotel is best avoided, at least until their standards drastically improve.
You have been warned.

its friendly, its warm, the foods good,the beds clean BUT the place needs a good deep clean and some maitainance.the perfect place for the older end of the market who still like a good old fashioned dinner with starter and good puddings,pitty about the four foot beds I thought they went out with the ark but still exellent value,booked with late rooms

Had to wait for breakfast in morning for tables to be set. had breakfast delived one day and substituted without telling us items on it. Although didnt pay the £2 for it. Room was small and also for £110 for two nights expected more especially for blackpool.