Royal Crescent - Relais & Chateaux

The Royal Crescent Hotel is stunning! You drive onto the crescent and the view of the awe inspiring architecture is enough to make you say "wow". We were greeted and shown into the hotel, the open fire was burning and was extremely inviting. Our luggage was brought in and the car taken by the valet. We were shown around the hotel and the spa, the staff throughout our stay couldn't have been more helpful, they really treated you like you were special.
The room was spacious and very clean and tidy as was the bathroom. It was like stepping into a Jane Austin novel so please do not expect modern and shiny, the room was very much classic and period. For those who have complained about the size of the TV all i can say is that you need to get out more, you do not go to a place like to bath or to a hotel like the Crescent to watch Match Of The Day.
During in our one night stay we used the pool and spa facilities twice and again were very impressed, it really was so relaxing.
On our second day we started with breakfast which was great and was so lovely eating in the Dower House, a magificent start to the day. We were able to check out and leave our luggage and car at the Hotel whilst we went out for the day. On our return our car was brought round and our luggage taken out.
Our stay in the Crescent was a real treat, we couldn't falt the staff, they really treat you like it is a special occasion as the vast majority of people will not get chance to stay in such a place very often. The hotel itself is a fantastic example of english architecture and we felt privileged to have experienced it.

We were very dissapointed about the room and felt a bit like staying in Fawlty Towers. A lot of pomp and no quality behind it. We stayed in a room were there was a problem with the heating, so we got a little heater with one leg brought up into our room. However the personel forgot to lock our room. The wallpaper was damp in several places. The carpet had staines. The antiquated boiler system woke us up in the morning. The hairdryer was not working. The room felt old and had a tiny television. We complained to the Service Manager, who gave us £80 off the "normal" rate of £280. Which we feel is a still a rip-off, compared the kind of hotels we stayed in. We were really looking forward to a nice weekend break and left totally dissapointed. Certainly will not stay there again.

Nice hotel to say at as long as you do not eat there. The cost of food and beverages are far to high and I would suggest that there are many local restaurants with more choice and far better value. However, the spa is very good and for some odd reason not that expensive.

The hotel setting and grounds were fabulous. The staff were very courteous and helpful and we couldnt fault the level of service received. The first room we were booked into however was situated right about the bar and restaurant and the air condiitioning wasnt working so we asked to be moved (the noisy portable air-con unit wasnt particularly relaxing). We were moved almost instantly but the second room, in an older (gorgeous) part of the hotel smelt of damp and water stains (old) were on the ceiling. Not facing moving again (for a two night stay) we stayed but but were disappointed with the quality of both bedrooms.
The rooms (that we saw) did not live up to the standards of the rest of the hotel (bathrooms were lovely and modern though).

Hotel is in a fabulous location. Quite amazed though as despite the high price for the room the TV was very small (i believe it was a 14inch screen) and there was no minibar in the room. Otherwise very nice room with gret views onto the communal gardens.