CALIFORNIA SAINT GERMAIN

Please read this entire review- The California Saint Germain, Rue des Ecoles, is in a great location. Easy to get to from 2 or 3 Metro/RER stops, one of which is on the line from Charles de Gaulle Airport.
Myself and my girlfriend checked in at about 5pm. We took the lift/elevator to the room. There is a sign saying the weight limit is "two people, no luggage, or one person with luggage"! This made me feel a little unsafe to say the least.
The room seemed nice - good view, TV, en suite bathroom. The beds however were two singles side by side (despite a specific request for a double). This is somewhat common on the continent. It was quite dark. Floor space was adequate for our luggage.
However, we ended up spending just one hour there. The problem arose when I looked in the bathroom – it looked clean, but on closer inspection there were tufts of black human hair in every corner, and individual hairs in the middle of the floor. While brushing these into a small heap with a towel I noticed some ants scuttling around near the toilet. I picked up two ants and the bunch of hair and put them into the bin and brought it down to reception (via the stairs!).
The male receptionist didn’t seem surprised when I showed him “the evidence”. I said someone had to clean the room, but he told me there were no other staff (which I didn’t believe), and he would ask them to clean it in the morning. Wow, thanks. ****He offered me a can of ant killer and told me to go back up and spray it in the bathroom to get rid of the ants.**** He wanted me, the guest, to be the hotel exterminator! I could not believe it!!!!
I demanded a new room – he said they were full. I said he had to provide us with something in this hotel or in another because the room we were given was not up to any standard. He said he would call another hotel in the group (the group is SequanaHotels.com). Once off the phone he said they were also full. *It was unbelievable – he expected us to stay in the unclean room with the ants*.
After making it clear that I wasn’t returning to the room, and he had to do something, he “miraculously” found us a room in the Hotel Moderne Saint Germain, just one block up the road. So after 20 minutes of trying to get away with leaving us in the room, he did something for us. How kind.
The customer service in the California Saint Germain hotel by this individual was appalling. I still cannot believe the attitude – “here is a can of ant killer, go and clean your own room”!!!
Needless to say, we did not eat there. I strongly recommend anyone to stay away from this hotel. Perhaps the other rooms are better, but even on customer service alone, they do not deserve to get business. In my experience, the 3* rating is entirely unwarranted.
The Hotel Moderne Saint Germain was better in that it had no noticable wildlife, and was clean. The room was smaller, but nicer - and a double bed was provided.