Thistle St Albans

The TV reception was poor and there were no instructions on channels/usage.
The drinks at the bar were VERY expensive.
The menu choices were poor
The paper I requsted was not provided - computer fault!
The credit card used to book the room via Late Rooms was not acceptable as means of settling the bill - unlike many other hotels I have stopped using this method.

Fortunately my two nights were at the much reduced rate (£89) through Laterooms, had it been at the full rate I would have been most annoyed. The room was on the small side, suufered from the noise of either the kitchens or extractor fans as well as being very hot (no A/C. The lighting was so dim it was difficult to read. Had dinner in the bar area, but even so this was expensive and lacking in choice as well as being of limited quantity - very poor value. Initially was told my rate included the £12 breakfast, but found on checkout it did not; fortunately this charge was then deleted. Staff were very efficient and pleasant.

The location of hotel wasily found. The staff were unhelpful, confusing and inefficient. I was very disappointed with the stay. Breakfast, despite being quite expensive was non existant. I waited by the breakfast bar for the food to be replemished. It didn't happen. I gave up on it. There were workmen working outside my room. The noise started after reception had phoned to see if the room was okay. I don't know whether this was coincidental or not.
The shutters came down on the bar at 10.45pm the barman was obviously 'tired'
Settling the bill was a nightmare with my colleague whom I had booked the room for paying half the price that I did.
I have left a voicemail message with the Hotel Manager for me to discuss. This was on Monday 21/7/08, i left my Mobile Telephone number - to date no contact has been made with me. I am not a complainer, I have never complained before about any accomodation. I feel that you need to know about the situation.

Poor value for money