Allt Yr Ynys Country Hotel

Beautiful old manor house with accomodation blocks separate. Beautiful setting. Peaceful and secluded. Ideal location to visit the Brecon Beacons. Nice swimming pool with sauna and plunge pool. Comfortable lounge areas, but dining area is in need of refurbishment. Food pleasant but pricey, but service was very very slow. Arrived for meal at 8 o'clock, had to demand a table by 9 and eventually served main course at 9.45pm (even though there were only 4 other couples in the restaurant!!). Generally the establishment is woefully understaffed! We felt that staff were overstretched! Use the hotel as a base for visiting the area rather than a retreat. Minor complaints we had we rectified immediately.

The hotel was in a stunning setting, surrounded by breath taking hills. Unfortunately the hotel was a disappointment. It was certainly not the four star service or accommodation we were expecting. The staff were pretty nonchalant, not unfriendly, but not particularly bothered either.
The service at breakfast was a joke, it took ages to get our order right, which was simple and straight off the menu, the food took a long time to come and was not worth the wait.
The room we were in was in a good location, a short walk away from the main hotel, but it was really shabby, peeling paint and worn wood work, frayed towels and carpet, moldy old tiles in the bathroom...it was really in need of redecoration. The bin in the room had not been emptied on our arrival either. It was really not 4 star...more like one or two...
There was hardly any hot water on the irst morning and none on the second, which was a complete joke!
It seemed like the management of the hotel have just given up and are running the place into the ground.

The location of the hotel was really good for a quiet break and our room was in a great location with a lovely view.
However thee were a few things that were not very good. On arrival we could not get any food as the dining room/restaurant only opens for breakfast and in the evening.
The swimming pool was absolutely freezing and the spa pool was out of order. The sauna was also turned off.
The absolutely worse thing was, my husband and I went out for the day on the Sunday, on our return we found that a window to our room was left wide open by the cleaner. Thus window opened out onto the main path that everybody used to go to their rooms. I complained about this to the staff as the manager was not available and I was quite upset as all our belongings were obviously in the room, including expensive camera equipment.
On checking out the next day all the manager said was that his staff had told him about it and he was sorry. Not very happy with this sort of customer service at all.

This is the second time we have stayed at this hotel and think it is great (at late room prices). We did not eat at the hotel but went to the pub at the end of the road which does good food at reasonable prices. We did drink in the hotel bar but did find this expensive. The main hotel building is full of character,especially the lounge with its decorative ceiling and fireplace. Our bedroom was large and clean with good views of the countryside. This is a great place for a quiet break and we intend to go back.