The Carlton Abbey Hotel

Cannot recommend this hotel enough, the staff are extremely helpful and friendly nothing is too much trouble. Rooms were very well appointed and heated to perfection which was brilliant as the weather was very cold. Breakfast was lovely and the pool and sauna was fantastic!

I travelled with 11 other member's of my family for a wedding. In total we rented 5 rooms. In two of the rooms, one of which was mine, we had trouble getting hot water every day of our stay. The staff attempted to rectify the situation and several times told us all was okay when it wasn't.
As a result of our complaint's, we received a reduction to our final bill of one nights stay.
We were satisfied with the outcome and would stay at this hotel again.

The hotel was very good considering the price. The breakfast was of a high quality. The only negative was room service never visited my father's room on the second day to clean the room, make the bed or replenish the tea and coffee. I would hope this was a one off oversight. But apart from that I would visit again.

There was only one towel in the bathroom when we arrived but within 10 minutes of phoning reception the rest arrived. However there was only enough hot water for one shower which was ridiculous.
The food in the restaurant was very good and reasonably priced and the staff made up in helpfullness what they lacked in knowledge (especially about the wines !!!).
The leisure facilities were a huge disappointment. They were in the carpark and the staff not very pleasant at all - a complete contrast to the staff in the hotel.