VIP Grand Lisboa Hotel & Spa

We booked this last minute and forfeited location for the fact that it had a pool.......alledgedly. First we were told it was temporarily closed for treatment, then that it hadn't actually opened yet. We could walk to a nearby sister hotel and use that if we fancied (which actually was available more cheaply on this site). Nobody could even show us where our hotels pool would be. Should have been first floor but there aren't any signs. First impressions of the hotels we good but it's just surface. Reception staff were nice but we'd requested no feather pillows or duvets, and that was missed so we had to get people up to sort it two nights in a row. The walls are paper thin and you can clearly here you neighbours, and our sliding bathroom door didn't shut properly (tho the bathroom looked v. nice). The beds were very uncomfortable and the location is a long way from the centre (but only 10 mins from the airport). It's supposed to be 5 star but the only resemblence were the Molten Brown product, the dressing gown and the 4 inch high bottle of water in the fridge (3.75 euros)

Good quality hotel although it was very quiet when we were there. Gym is fine for a proper workout - plenty of cardio, free weights and resistence machines, free use of sauna and steam room too. hotel and room is very modern and lots of friendly staff. Has usual 5 star things such as Molton Brown toiletries, bathrobes, slippers etc.
Slight bad points - pool was out of order but they let us use their 3 star sister hotel next door. Also is a little far out from the city centre but taxis are cheap (only about 7 euro), but make sure you have their name and address as no taxis had ever heard of it.

This hotel is not a 5 star hotel.Should be rated as a 3 star. No room service had to get a taxi and go for a take away. Resaurant very poor service and food on one occasion left after 1 hour after ordering with no food on other occasion waited 50 mins then starter and main arrived at same time.
No management available to sort out issues or accept complaints.Eventually spoke to Hotel Director by phone and asked him to attend the Hotel.
Hotel Spa was closed all day Saturday and Sunday which was great for a weekend trip!!.Do not use this hotel you have been warned!!!